BananaBox Terms of Service

Last Updated: July 13, 2026

These Terms of Service (“Terms”) govern access to and use of BananaBox, including its websites, browser-based applications, mobile applications, public menu pages, software, and related services (collectively, the “Services”).

BananaBox is operated by CommonGrid (“BananaBox,” “CommonGrid,” “we,” “us,” or “our”).

By accessing or using the Services, creating an account, publishing a menu, or submitting an order, you agree to these Terms. If you do not agree, do not use the Services.

1. The BananaBox Services

BananaBox provides software that allows independent food businesses and other approved sellers (“Vendors”) to:

Create and publish digital menus
Display products, prices, images, and availability
Accept preorder requests from customers
Manage pickup schedules
Receive and manage orders
Communicate order confirmations and status information
Use operational, automation, analytics, and related business tools

Individuals who browse menus or submit orders are referred to as “Customers.” Vendors, Customers, account representatives, and visitors may collectively be called “Users.”

BananaBox provides technology supporting transactions between Vendors and Customers. Unless expressly stated otherwise, BananaBox is not the seller, manufacturer, preparer, distributor, or delivery provider of food or other products displayed through the Services.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to create a Vendor account.

Customers who have not reached the age of majority in their jurisdiction may use the Services only with the permission and supervision of a parent or legal guardian.

The Services are not directed to children under 13.

When using BananaBox on behalf of a business or organization, you represent that:

You have authority to bind that business or organization to these Terms
The account information you provide is accurate
The business is legally permitted to offer the products and services shown through BananaBox

3. Vendor Accounts

Vendors may be required to create an account to access administrative features.

Vendors agree to:

Provide accurate and current account information
Maintain the confidentiality of account credentials
Use a strong and unique password
Restrict access to authorized representatives
Promptly update inaccurate or outdated information
Notify BananaBox of suspected unauthorized account access
Accept responsibility for activity conducted through their accounts

BananaBox may treat actions performed using valid account credentials as authorized unless we have received notice of unauthorized access.

Vendor accounts may not be sold, transferred, shared with unauthorized parties, or used to impersonate another person or business without our written permission.

4. Customer Orders

Customers may be able to browse menus and submit orders without creating a BananaBox account.

By submitting an order, a Customer represents that:

The submitted contact and order information is accurate
The Customer is authorized to place the order
The Customer intends to collect and pay for the order under the Vendor’s stated terms
The Customer will comply with the Vendor’s pickup, cancellation, and fulfillment requirements

An order submitted through BananaBox may constitute an order request rather than guaranteed acceptance. A Vendor may accept, reject, modify, cancel, or be unable to fulfill an order.

The Vendor, rather than BananaBox, is responsible for:

Confirming availability
Preparing the order
Ensuring the order matches the Customer’s request
Establishing pickup procedures
Collecting payment
Processing Vendor-authorized cancellations or refunds
Resolving product-quality and fulfillment disputes

5. Pay-at-Pickup Transactions

BananaBox currently operates using a pay-at-pickup model. Customers generally pay Vendors directly when collecting their orders.

Unless expressly stated otherwise:

BananaBox does not collect Customer payment for the underlying order
BananaBox does not hold Customer funds
BananaBox is not a bank, money transmitter, escrow provider, or payment institution
BananaBox is not responsible for cash, card, or other payments made directly to a Vendor
Payment disputes must ordinarily be resolved between the Customer and Vendor

BananaBox may introduce online payment functionality in the future. Any additional payment terms will be presented before that functionality becomes available.

6. Vendor Responsibilities

Each Vendor is an independent business and is solely responsible for its operations.

Vendors are responsible for:

Product descriptions, pricing, photographs, and availability
Food preparation, handling, storage, packaging, and labeling
Ingredient and allergen disclosures
Product quality and safety
Required permits, licenses, registrations, and inspections
Compliance with food-service, cottage-food, health, tax, and business laws
Determining and collecting applicable taxes
Customer service
Order acceptance, fulfillment, cancellation, and refunds
Maintaining accurate pickup information
Communications made to Customers
Actions of employees, contractors, and account representatives
Obtaining permission to upload or publish content
Maintaining any required business insurance

BananaBox does not inspect, certify, supervise, or guarantee Vendors, facilities, kitchens, employees, products, or business practices.

A Vendor’s use of BananaBox does not mean BananaBox endorses or verifies that Vendor.

7. Food Safety and Allergens

Vendors are solely responsible for providing accurate ingredient, dietary, allergy, and food-safety information.

Customers with allergies, sensitivities, medical restrictions, religious restrictions, or dietary requirements should contact the Vendor directly before ordering.

BananaBox does not independently verify:

Ingredients
Allergen statements
Cross-contamination controls
Nutrition information
Dietary classifications
Preparation methods
Storage conditions
Food-safety compliance

Customers assume the risks associated with purchasing and consuming products from independent Vendors, subject to rights that cannot legally be waived.

8. Vendor Terms and Policies

Vendors may establish additional policies governing:

Order deadlines
Pickup windows
Deposits
Minimum order values
Cancellations
Refunds
Late pickups
Unclaimed orders
Product substitutions
Custom orders

Vendor policies apply between the Vendor and Customer to the extent they do not conflict with applicable law or these Terms.

BananaBox is not responsible for creating, interpreting, or enforcing Vendor policies.

9. Fees and Paid Features

Some Services may currently be free or offered on a trial basis. BananaBox may introduce subscriptions, transaction fees, usage limits, premium features, or other charges.

Before charging a Vendor, BananaBox will disclose applicable pricing and material billing terms.

Unless otherwise stated:

Fees are quoted in United States dollars
Fees do not include applicable taxes
Vendors are responsible for taxes associated with their purchase of BananaBox Services
Paid fees are nonrefundable except where required by law or expressly stated
Failure to pay may result in restriction or suspension of paid features

BananaBox may change future pricing upon reasonable notice. Pricing changes will not retroactively alter amounts already due.

10. User Data

“User Data” means information, content, and records submitted to, generated through, or collected by BananaBox, including:

Vendor business information
Account information
Menu and product information
Customer order information
Uploaded images and content
Pickup and scheduling information
Communications
Usage and technical information
Personal information

Users retain ownership of User Data they submit, subject to the licenses granted in these Terms.

Our collection and use of User Data are also governed by the BananaBox Privacy Policy.

11. License to User Data

Users grant BananaBox a worldwide, nonexclusive, sublicensable, transferable, royalty-free license to host, store, reproduce, process, format, modify, transmit, display, distribute, analyze, and otherwise use submitted User Data as reasonably necessary to:

Operate the Services
Display public menus and storefronts
Process and maintain orders
Provide technical support
Secure and monitor the Services
Develop and improve features
Create analytics and business insights
Conduct research and testing
Promote the Services where permitted
Comply with legal obligations
Exercise rights described in the Privacy Policy

This license continues for as long as needed to provide the Services and fulfill applicable retention, archival, legal, security, research, and business purposes.

Public Vendor content may remain available through cached pages, search engines, content-delivery systems, backups, or third-party copies after removal from an active storefront.

12. Feedback and Product Development

Users may provide comments, ideas, suggestions, feature requests, workflow descriptions, or other feedback.

Feedback is voluntary and is not confidential unless BananaBox expressly agrees otherwise in writing.

Users grant BananaBox the unrestricted right to use, modify, commercialize, publish, and incorporate feedback into current or future products and services without compensation, attribution, or obligation.

BananaBox may use aggregated, deidentified, operational, ordering, menu, and usage information to develop:

Automation tools
Recommendations
Analytics
Artificial-intelligence-supported features
Operational workflows
Marketing services
New products and business offerings

The Privacy Policy governs uses involving personal information.

13. Data Retention and Account Closure

BananaBox maintains business records to preserve order history, support disputes, provide auditability, prevent accidental loss, improve the Services, and satisfy legal or operational requirements.

User-facing deletion functions may archive, deactivate, hide, or soft-delete records without permanently removing the underlying database record.

Order-related records may include:

Customer order details
Menu items and variations
Prices
Payment references
Status history
Timestamps
Pickup information
Logs and related metadata

Completed or archived order records may be retained for at least seven years. Application logs may generally be retained for at least one year, while security or audit logs may be retained longer.

Closing an account does not automatically require BananaBox to erase records that we are permitted or required to retain.

Further information is provided in the BananaBox Privacy Policy and applicable data-retention policies.

14. Acceptable Use

Users may not use the Services to:

Violate any law or regulation
Offer illegal, unsafe, stolen, counterfeit, or prohibited products
Sell products without required authorization
Misrepresent a business, product, price, ingredient, or order
Infringe intellectual-property, privacy, publicity, or contractual rights
Upload malware or harmful code
Attempt unauthorized access to accounts, systems, or data
Interfere with the operation or security of the Services
Scrape, harvest, or extract data except as expressly permitted
Circumvent usage limits or security controls
Create fraudulent accounts or orders
Conduct payment fraud
Harass, threaten, exploit, or deceive another person
Use the Services to distribute spam
Reverse engineer the Services except where such restriction is prohibited by law
Resell or commercially exploit the Services without authorization
Use automated systems in a manner that places unreasonable demand on the Services
Use the Services to develop a directly competing product using unauthorized access to BananaBox systems or nonpublic data

BananaBox may investigate suspected violations and cooperate with lawful investigations.

15. User Content Standards

Users represent that they have the necessary rights and permissions to submit and publish their content.

User content must not:

Be false, deceptive, defamatory, or unlawful
Infringe copyrights, trademarks, trade secrets, or other rights
Reveal another person’s confidential information without authority
Contain malicious software
Depict unlawful exploitation or abuse
Promote illegal products or activities
Include content that the User lacks permission to publish

BananaBox may remove, restrict, or disable access to content that violates these Terms, creates risk, receives a credible complaint, or may expose BananaBox or others to liability.

16. Intellectual Property

The Services—including software, interfaces, workflows, designs, text, graphics, branding, databases, documentation, and underlying technology—are owned by CommonGrid or its licensors and are protected by intellectual-property laws.

Except for the limited right to access and use the Services under these Terms, no rights are transferred to Users.

Users may not use the BananaBox or CommonGrid name, logo, trademarks, trade dress, or branding without written permission.

17. Limited License to Use the Services

Subject to compliance with these Terms, BananaBox grants Users a limited, revocable, nonexclusive, nontransferable, nonsublicensable license to access and use the Services for their intended business or ordering purposes.

For a mobile application downloaded through an application marketplace, this license is limited to devices the User owns or controls and remains subject to the marketplace’s applicable usage rules.

No license is granted to reproduce, distribute, modify, sell, lease, sublicense, or create derivative products from the Services except as expressly authorized.

18. Third-Party Services

The Services may rely on or link to third-party services, including:

Hosting providers
Database providers
Email-delivery providers
Image-hosting providers
Content-delivery networks
Analytics services
Authentication systems
Payment processors
Application marketplaces
Vendor websites or social-media pages

Third-party services operate under their own terms and privacy policies.

BananaBox does not control and is not responsible for third-party availability, content, security, accuracy, policies, or conduct.

19. Mobile Application Marketplace Terms

When a mobile application is obtained through Apple’s App Store, Google Play, or another marketplace, the marketplace may impose additional terms.

The marketplace is not responsible for providing maintenance or support for BananaBox except as required by its own rules.

To the extent permitted by law:

CommonGrid, rather than the marketplace, is responsible for the BananaBox application
The marketplace is not responsible for claims concerning the application or its use
Users must comply with applicable marketplace terms
The marketplace and its affiliates may be third-party beneficiaries of the mobile-license provisions where required by marketplace rules

For Apple-distributed applications, Apple and its subsidiaries are third-party beneficiaries of the applicable mobile-license terms and may enforce those provisions against the User.

20. Service Availability and Changes

BananaBox may modify, update, suspend, restrict, or discontinue all or part of the Services.

We do not guarantee that:

The Services will always be available
Orders or notifications will always be delivered without delay
Every error will be corrected
Every feature will remain available
The Services will operate on every browser, device, or operating system
Data will never be lost

BananaBox may perform maintenance, testing, upgrades, migrations, and security work that temporarily affects availability.

Where reasonably practical, we may provide notice of material discontinuation affecting paid Services.

21. Beta and Experimental Features

BananaBox may provide beta, preview, automated, artificial-intelligence-supported, or experimental features.

These features may:

Be incomplete
Produce inaccurate or unexpected results
Change without notice
Have limited support
Be discontinued
Require human review before business reliance

Vendors remain responsible for reviewing menus, prices, schedules, communications, recommendations, and operational actions before relying on them.

22. Electronic Communications

Users consent to receive electronic communications relating to:

Accounts
Orders
Pickup status
Security
Service changes
Legal notices
Support
Billing
Other operational matters

Communications may be delivered through email, application interfaces, mobile notifications, or other contact methods provided by the User.

Electronic communications satisfy legal writing requirements to the extent permitted by law.

Marketing communications are subject to applicable law and unsubscribe rights.

23. Suspension and Termination

BananaBox may restrict, suspend, or terminate access when we reasonably believe:

These Terms have been violated
An account creates legal, security, fraud, or reputational risk
Required fees remain unpaid
A Vendor lacks necessary authorization
An account is inactive
Continued service is no longer commercially feasible
Suspension is necessary to protect Users, BananaBox, or third parties
We are required to do so by law or a service provider

Users may stop using the Services at any time. Vendors may request account closure through the available account process or contact information.

Termination does not eliminate obligations that arose before termination.

Sections concerning User Data, retention, intellectual property, disclaimers, liability, indemnification, disputes, and other provisions intended by their nature to survive will remain effective.

24. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available.”

BananaBox disclaims all express, implied, and statutory warranties, including warranties of:

Merchantability
Fitness for a particular purpose
Title
Noninfringement
Accuracy
Availability
Reliability
Security
Error-free operation

BananaBox does not warrant or guarantee:

Any Vendor or Customer
Product quality, safety, legality, or availability
Food preparation or allergen handling
Order acceptance or fulfillment
Pickup completion
Business revenue or Customer demand
The accuracy of User content
Continuous delivery of email or notifications
Results from automation, analytics, or artificial intelligence
Preservation of every item of User Data

Some jurisdictions do not permit certain warranty exclusions, so portions of this section may not apply.

25. Limitation of Liability

To the maximum extent permitted by law, CommonGrid, BananaBox, and their owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including:

Lost profits
Lost revenue
Lost business
Lost data
Business interruption
Reputational harm
Replacement-service costs

This limitation applies to claims arising from:

Use of or inability to use the Services
Vendor or Customer conduct
Food quality, safety, allergens, or illness
Orders, cancellations, pickups, payments, or refunds
Unauthorized access
Service interruption
Data loss
Third-party services
Reliance on automated or AI-supported outputs

To the maximum extent permitted by law, BananaBox’s aggregate liability arising from the Services will not exceed the greater of:

The amount the claimant paid directly to BananaBox during the six months preceding the event giving rise to the claim; or
One hundred United States dollars.

These limitations apply regardless of the legal theory and even if BananaBox was advised that damages were possible.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Vendor Indemnification

To the maximum extent permitted by law, each Vendor agrees to defend, indemnify, and hold harmless CommonGrid, BananaBox, and their owners, officers, employees, contractors, affiliates, and service providers from claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable legal fees arising from:

The Vendor’s products or business operations
Food preparation, safety, labeling, ingredients, or allergens
Orders, payments, cancellations, pickups, or refunds
The Vendor’s content
The Vendor’s violation of law
The Vendor’s violation of these Terms
The Vendor’s infringement of another party’s rights
Conduct of the Vendor’s employees, contractors, or account representatives

BananaBox may control the defense of a covered claim, and the Vendor agrees to reasonably cooperate.

27. Disputes Between Vendors and Customers

Vendors and Customers are expected to resolve transaction disputes directly.

BananaBox may choose to:

Provide records
Facilitate communication
Investigate misuse
Restrict an account
Remove content

BananaBox is not obligated to mediate, adjudicate, reimburse, refund, or resolve disputes between Users.

Nothing in this section prevents a User from exercising legal rights against another User.

28. Governing Law and Venue

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Unless applicable law requires otherwise, disputes arising from these Terms or the Services must be brought in a state or federal court having jurisdiction over Houston County, Georgia.

Each party consents to the personal jurisdiction and venue of those courts.

This provision does not prevent either party from seeking appropriate injunctive or equitable relief where legally available.

29. Changes to These Terms

BananaBox may update these Terms to reflect:

Service changes
New features
Pricing changes
Legal requirements
Security concerns
Business-model changes
Changes to third-party platforms

We will post updated Terms with a revised “Last Updated” date.

When legally required, we will provide additional notice or request affirmative acceptance.

Continued use after updated Terms become effective constitutes acceptance, except where applicable law requires another form of agreement.

30. General Provisions

These Terms and incorporated policies constitute the entire agreement concerning the Services unless a separate written agreement applies.

If any provision is held unenforceable, the remaining provisions remain effective, and the affected provision will be enforced to the maximum lawful extent.

Failure to enforce a provision is not a waiver.

Users may not assign these Terms without BananaBox’s written consent. BananaBox may assign these Terms in connection with a merger, financing, restructuring, sale, or transfer of business assets.

Headings are provided for convenience and do not affect interpretation.

No agency, partnership, joint venture, employment, franchise, fiduciary, or marketplace-seller relationship is created between BananaBox and a User.

31. Contact Information

Questions about these Terms may be directed to:

CommonGrid / BananaBox
Email: commongrid310@gmail.com

Mailing Address:
205 Dental Drive
Suite 7, No. 147
Warner Robins, Georgia 31088
United States